Between 1990 and 1992, first installations were carried out in Venezuela for bank entities; the target was to provide the best solution of automated phone services in benefit of their customers. The next step was expanding the market presence towards telecommunications companies by offering services such as Voice Mail, Caller ID, Prepaid systems (Cellular and Calling Card), Automated Call Collects charging on credit card or billing, Outbound dialling, fax subsystems. With these applications the company positioned  itself as leader in solutions of automated phone systems in short term.

As a natural forward step, OLTP Voice Systems has jointed its solutions with leader companies in the area of handling and managing Contac Centres. The objective is being able to integrate in a single environment complete phone solutions for customer with this kind of requirements. In parallel, it has been intensified efforts on developing prepaid services. The outcome has been a complete platform in the market of its kind, giving the strength to provide a wide-range infrastructure of prepaid services for telecommunication companies.

Top Management

Sr. Leonardo Luna V.P Sales	Sra. Carmen Goitía V.P Administration and Finances
Sra. María Rodríguez Global Division Manager	Sr. Andrés Bego Product Manager

Mision
To lead changes in the multimedia systems for customer services market exceeding the expectations of our clients, by means of integrating solutions of Contact Centres and Billing with high level technology and the best price, optimising our level of service and standing out for our vocation of service, innovation and quality.

Vision
To maintain associations with the best suppliers in technologies of products of telecommunications for Contact Centre, CIC, Workforce Management, IVRs, among others, allowing to offer integral solutions at national and international market in a continuous and permanent way, with high quality level according to professional standards in the development and installation of the offered solutions and to satisfy the needs of our clients specific demands as well as their users of our products, always under ethic basics and profitability.

Soluciones
The solutions that OLTP Voice Systems have provide the handling of incoming calls, outgoing calls, combination of calls, electronic mail, integration with the Web and additionally it offers a great variety of tools for the control, management and supervision of personnel, all this combined in a platform of flexible technology. The clients of OLTP Voice Systems benefit from a unique and integrated solution that increases productivity, improving the relationships with its clients and reducing the operative costs.

As an established supplier of solutions, the products and services of OLTP Voice Systems are used in almost 70 organizations in Venezuela , South America and the area of The Caribbean, in the financial area, oil areas, telecommunications, public services and service providers. The solutions that OLTP Voice Systems contain, offers several strategic advantages for contact centers of today, including:

Completely Integrated Solutions
The solutions of Contact Centers from OLTP Voice Systems represent a new standard for communicating with the clients. The Contact Center integrates the incoming / outgoing handling of calls, combination of calls (blending), reports personalized and the automation tools for the agents - everything in a technological single platform. While other companies offer "kits" of solutions cingular or complex integrations of independent entities.

Quick and economic installation
The solutions of OLTP Voice Systems settles quickly. The systems will be operational and productive in less time than the solutions of other companies the Contact Centers need solutions now, not in one year, that's why OLTP works under this premise. A typical system of incoming calls will be working in 30 days and a typical system of salient calls will be operational within 60 to 90 days.

The Agents' Bigger Productivity
The tools of productivity for desk of OLTP Voice Systems allows the agents to manage more interactions with the clients, to respond to a bigger quantity of questions, to enter and to leave multiple systems of data quickly, and to improve each experience of the clients with the Contact Centers.

Value added for the investments of CRM
Front Office unites with Back Office. The Centers of today represent a key tool to provide information to the different departments of a corporation. The systems of OLTP Voice Systems add value to the investments of CRM to achieve a true integration among Front Office and Back Office with complete solutions for the clients.

A solution of a single sales person
The Contact Centers of today get ready to administer a complex solution. This requires a technological unified platform supported by a supplying one stop. An experience of more than 10 years in the communications industry with the clients, reflect our commitment with these standards. OLTP Voice Systems one provides unique solution Allbound that transcends the limitations of systems that separates them from different vendors making a new world without boundaries.

- Telecomunications

Telefónica (Nicaragua)
CANTV (Venezuela)
VERIZON (República Dominicana)
MOVISTAR (Venezuela)
TELFREE (Venezuela)
World Tel-Fax (Venezuela)
TRICOM (República Dominicana)
SMARTCOM (Chile)
Belice Telecom (Belice)
AVANTEL (Colombia)
ENTEL (Bolivia)
COTAS (Bolivia)
DIGICEL (Jamaica)
TSTT (Trinidad & Tobago)
Prism (Trinidad & Tobago)
Orange (República Dominicana)
Cantv Movilnet (Venezuela)
Digicel, Jamaica
Digicel, Haití

- Insurance Agency

Seguros Caracas de Liberty Mutual (Venezuela)
Seguros Panamerican (Venezuela)
Seguros Popular (República Dominicana)
General de Seguros (Venezuela)

- Maintenance and Distribution Company

Electricidad de Caracas (Venezuela)
Seneca (Venezuela)
Toyota Services (Venezuela)
Jafra Cosmeticos (Venezuela)
Remesas Vimenca (República Dominicana)
Infotel (República Dominicana)
EdeSur (República Dominicana)
EdeNorte (República Dominicana)
Casino CIRSA (República Dominicana)

- Finances

ABN Amro Bank (Venezuela)
American Express (Venezuela)
Banco Guayana (Venezuela)
Banco Mercantil (Venezuela)
Banco de Venezuela (Venezuela)
Banco del Caribe (Venezuela)
Banesco (Venezuela)
Banco Occidental Descuento (Venezuela)
Banco Federal (Venezuela)
Banco Venezolano de Crédito (Venezuela)
Banco Sofitasa (Venezuela)
Interbank (Venezuela)
Banco Exterior (Venezuela)
Citibank (Venezuela)
CorpBanca (Venezuela)
Banco Plaza (Venezuela)
Consorcio Credicard (Venezuela)
Banco Canarias (Venezuela)
GiroBank (Curazao)
Asociación Noroestana (República Dominicana)
CardNet (República Dominicana)
Mi Casa E.A.P. (Venezuela)
Republic Bank (Trinidad & Tobago)
Barbados National Bank (Barbados)
NCB (Jamaica)
Banco Popular (República Dominicana)
Banco del Progreso (República Dominicana)
B.H.D. (República Dominicana)
Citibank (Panamá)
Citibank (República Dominicana)
Citibank (Puerto Rico)
Citibank (Bahamas)
Citibank (Ecuador)
Citibank (Trinidad)
Citibank (Costa Rica)
Citibank (Honduras)
Citibank (Jamaica)
Banco del Tesoro (Venezuela)

- Government

Consejo Nacional Electoral (Venezuela)
FOGADE (Venezuela)

- Oil Industry

PDVSA / Intesa (Venezuela)
Pequiven (Venezuela)
Metor (Venezuela)