OLTP Voice Systems with their companies in the Caribbean (Voice Outsourcing in Dominican Republic and Trinidad and Tobago) became present, in this important event, like exhibitor in a position (Booth), in which I stand out with special emphasis the Continuous Product.

The annual conference of SONG, is recognized like the most important event of telecommunications of the Caribbean. This forum allows to create the atmosphere necessary to include/understand the tendencies of YOU, in an atmosphere of opportunities of I engage in a dialog intelligent, between: exhibitors, the visitors (professional, academic) and patrocinadores. In this occasion 599 participants and 82 exhibitors of diverse branches of the telecommunications registered themselves.

The event counted on the sponsorship of great companies of the telecommunications, between which a can be mentioned among others: Verizon, Nortel, Shine Technologies, Cisco, Ericsson, etc.

INTERACTIVE INTELLIGENCE - New Version of Interaction Director.

Interaction Director is a product designed for the handling of calls before and after being sent to its following destiny. Interaction Director helps the organizations to improve its operational efficiency when distributing the calls between the different sites (servants CIC) based on the traffic in real time or other parameters like abilities from agents (skills).

With the new version of Interaction Director not only routing by general objects can be distributed calls between different servants CIC before using the mentioned parameters but practically using any parameter when introducing (generic object routing). These parameters can go from update of data as directions or you order of I catalogue to open problems with ticket in attention to the client or credit applications.

The routing by object general was developed like part of the objectives of Interactives Intelligences to offer new functionalities type add-on to the clients who enjoy our innovating products.

NICE - NiceVision it automates the videorecording in airport of Dallas.

In the last three years much pressure has existed on the security in the aerial terminals. The international airport of Dallas (DFW) considered an airport level I, because it handles of a million passengers to the year not less, is not the exception. Located halfway between the cities of Dallas and Fort Worth, in Texas, this aerial terminal is third in the world with greater transit, because it annually serves 54 million passengers, with almost 2 thousand daily flights and provides direct service to 135 national destinies and 32 international. The security is an aspect that people in DF W take with much seriousness, which was worth the recognition to them of the office of the region of the southwest of FAA by its excellent performance in security functions.

By the previous thing, the DFW determined that the practical provision of designed the digital systems of affluent video provides one better monitoring and NiceVision, specialistic company in CCTV, was the one in charge to automate the recording of video to analyze the contents in real time, when allowing that the systems identify the threats and generate the alarms automatic. Specialists of NiceVision explained that when selecting a video solution is important to choose one that interconnects digital data of video with other sources of intelligence, which does to the most efficient system. The friendly models integrate the point of generation with the one of verification and related equipment, control of access and many other schemes of the security to assure the detection and the identification the threat in the facilities.

The solution of NiceVision solves the requirements of the airports for the public security without affecting the business, of moving of efficient way a great amount of passengers under pressure with the greater possible stability, the high quality of video and the range of storage options is characteristic critics like their capacity simultaneously to supervise, to register and to analyze data of hundreds of cameras. The opened platform of the architecture of NiceVision is also important, because it provides a box strong and easy to handle with an atmosphere of operation integrated with the additional systems of the security and communication.

Dear Friends

The Seminary Web on “NICE VoIP Recording in a Siemens Environment” will be carried out the next Thursday 8 of August to 10 AM (4 EST) p.m. (CET)

Attending this seminary we will obtain valuable information on kindness of the integration of the PLEASANT solutions NICE of the recording of VoIP in an atmosphere of Siemens.